SHIPPING POLICY

3.1 Shipping Zones

GoodNews ships both nationally and internationally. The available shipping zones are:

• Mainland Spain

• Balearic Islands

• Canary Islands

• Europe and the rest of the world

GoodNews reserves the right not to ship to certain destinations in the event of logistical restrictions, force majeure situations, or operational limitations of the transport provider.

3.2 Shipping Costs

Shipping is free for orders of 50 EUR or more destined for Spain and Europe. For orders below this amount, the applicable shipping cost for the destination will be displayed to the Customer during the purchase process, before confirming the order.

For international orders outside Europe, shipping costs will be calculated based on the destination and shown to the Customer at checkout before confirming the order.

3.3 Estimated Delivery Times

Delivery times are estimates and are counted in business days from payment confirmation. GoodNews works with various logistics providers to optimise delivery times depending on the destination:

The times indicated are estimates based on typical carrier schedules and may be affected by circumstances beyond GoodNews's control, such as public holidays, strikes, adverse weather conditions, or force majeure. During periods of high demand (launches, special campaigns), times may be longer than indicated, and GoodNews will communicate this in advance through the website.

3.4 Order Tracking

Once the order has been collected by the logistics provider, the Customer will receive a tracking number to check the status of their shipment in real time. This number is sent by email to the address provided during the purchase process.

GoodNews works with various logistics providers depending on the destination (including, among others, SEUR, MRW, Correos, and Amphora as logistics manager), reserving the right to select the most suitable carrier for each order.

3.5 Handling Shipping Issues

3.5.1 Order Not Received

If the order has not been received after the estimated delivery period, the Customer must contact GoodNews at hi@goodnewsco.es. GoodNews will open an incident with the logistics provider and, depending on the outcome of the investigation, will proceed to resend the product or issue a full refund of the amount paid.

3.5.2 Product Received with Damage

If the product arrives visibly damaged, the Customer must notify GoodNews within a maximum of 48 hours of receiving the order, sending an email to hi@goodnewsco.es with:

• Photographs of the damaged product.

• Photographs of the outer packaging (all sides).

• Photograph of the shipping label.

GoodNews will review the incident and, if the damage is confirmed to have occurred during transport, will proceed to:

• Resend the product at no additional cost to the Customer (for domestic orders), provided stock is available, or

• Refund the full amount of the product if stock is unavailable or if it is an international order.

3.5.3 Error in Shipping Address

If the address error was made by the Customer:

• If the order has not yet been dispatched: GoodNews will attempt to correct the address at no cost, subject to the logistics provider's process.

• If the order has already been dispatched: the cost of redelivery to the correct address will be borne by the Customer.

GoodNews is not responsible for delays or losses resulting from incorrect or incomplete delivery information provided by the Customer.

3.5.4 Shipments During Special Campaigns and Launches

During periods of high demand, product launches ("drops"), or special campaigns, delivery times may be extended. GoodNews will communicate this through the website and/or its usual communication channels. Notification of delays does not give rise to any right to cancellation or compensation, except as provided by applicable law.